We work with several trusted couriers and freight providers across New Zealand. These include (but are not limited to):

• NZ Post
  
• NZ Couriers
  
• Post Haste
  
• Aramex
  
• Daily Freight
  
• Mainfreight
  

We select the most suitable carrier for your order based on parcel size, weight, destination, and delivery timeframe.

If you require faster delivery, urgent courier options are available on request — please contact us before placing your order to confirm availability and cost.

We aim to dispatch all orders within 1–3 working days.

Delivery time depends on your location:

• Auckland Urban: usually overnight delivery on weekdays.
  
• North Island (Urban): typically 1–2 working days after dispatch.
  
• South Island (Urban): typically 2–4 working days after dispatch.
  
• Rural Delivery (Nationwide): please allow an additional 1–2 working days.
  

Please note: Delivery timeframes are estimates provided by our courier partners and may vary during peak seasons or due to unforeseen delays (e.g., weather events).

Once your order has been packed and assigned a tracking number, we will send you a shipping confirmation email containing your tracking link.

If you created an account during checkout, you can also log in at any time to view your order status and tracking information from your account dashboard.

If you haven’t received your tracking email within the expected dispatch timeframe, feel free to contact us and we’ll be happy to assist.

Placing an order on our website is quick and easy. Here’s how it works:

1. Browse our products and select the item you want.
   
2. Choose any required options (e.g., size, style, quantity), then click “Add to Cart.”
   
3. When you're ready, click the cart icon and select “Checkout.”
   
4. Enter your shipping details, choose your delivery method, and click Continue to Payment.
   
5. Enter your payment details and complete your order.
   
6. Once your order is confirmed, you’ll receive an order confirmation email right away.
   

Our Shopify checkout is secure and supports guest checkout, so you can order without creating an account.

If you have any questions or need assistance, we’re here to help.

You can reach us in the following ways:

• Contact Form: Submit a message through our Contact Us page:
  https://kiwioffroad.co.nz/pages/contact-us
  
• Email: Email us directly at support@kiwioffroad.co.nz
  

We aim to respond to all enquiries as quickly as possible.

No, you do not need an account to place an order.

Our checkout supports guest checkout, so you can complete your purchase without creating an account.

However, creating an account has benefits, such as:

• Viewing your order history
  
• Accessing tracking information in your dashboard
  
• Faster checkout for future purchases
  

Creating an account is optional — you can choose the option that suits you best at checkout.