Warranty and Claim

Our warranty covers:

• Manufacturing defects in materials or workmanship
  
• Faulty parts under normal use and service
  
• Major failures as defined under the CGA

The warranty does not cover:

• Normal wear and tear
  
• Damage from misuse, neglect, or incorrect installation
  
• Accidental or environmental damage (e.g. water, corrosion, UV, or impact)
  
• Modifications or use outside the product’s intended purpose
  
• Products sold as clearance, seconds, or “as-is” unless otherwise stated

1. Contact Us:
   Email our support team at support@kiwioffroad.co.nz with your order number, photos, and a description of the issue.
2. Assessment:
   We’ll review your claim and may request the item to be returned for inspection or testing.
3. Outcome:
   If the claim is approved, we’ll repair, replace, or refund the product in line with the CGA and manufacturer terms.
   
   If the item is found not to be faulty, you may be responsible for return shipping costs.

For valid warranty claims, we’ll cover the return shipping costs or provide a prepaid label.

If the item is found to be ineligible for warranty coverage, return shipping costs may be deducted from your refund or charged separately.

For other details of return process and refund, please see page Return Policy.

Warranty claim processing usually takes 5–10 business days after we receive the product, depending on inspection requirements and supplier response.